The pics show lack of meat and over seasoned tomatoes. Sandwiches were dryer than dry. Meat was tasteless. To much pepper on tomato. Bread dry and staled. Service was slow very slow. A snail stuck in molasses going backwards would have been faster. Plus the server has the personality of a wet fish; there was no Hi how are you no thank you very much have a nice day she acted as if she wanted to be anywhere else but at her job. Does soda machine was out of order and what they had in the cooler with very limited no Diet Mountain Dew but plenty of regular no unsweet iced tea and your choices were very very limited. You either had to take something with sugar or get water. We will never come here again!!!!!! Very very disappointing. And how do we look at the reviews prior to going in definitely would not have gone there bad reviews definitely mean you need new management and new staff! So is one review said you lost a customer yet again
I ordered the American Wagyu Roast Beef Ultra-premium American Wagyu beef slow-roasted, piled high then topped with provolone cheese, lettuce, tomato, onions, and mayo I got no cheese. My husband ordered the Cheesesteak asked for Marinara sauce. They forgot to add it.. Very disappointed in the service. I called and told them about having no cheese. He said it doesn't come with it.. Really??
Wish I had taken a picture of my beautiful and very tasty, homemade Turkey sub. The staff was super friendly and worked with a sense of urgency in making my sub. The price with my coupon was okay and the quality of the sub exceeded the other local commercial sub shoppes by far. Definitely will stop here again.
ALWAYS GREAT! I highly recommend this place, food is great and the people who work here are polite and friendly. After a very bad experience at PORT OF SUBS over Albertsons, I went to my go-to sandwich shop and my stomach and my day got better. Thank You Capriotti's!
Let me start by saying that I never had high expectations for a chain sandwich shop. I made the mistake of ordering 2 large subs through Uber eats today and it was a complete failure. One sandwich was missing slaw and sauce and was cut oddly. The other sandwich was again cut oddly and didn’t follow instructions in the app, and the sodas were incorrect. One regular one diet. When I ordered I hit “quantity 2” how can you get that wrong? I called the store to explain and the manager -KEO had no experience handling customers or wasn’t willing to compromise or help. He asked me to send pictures of the subs to his employees phone. He also asked me to bring the sandwiches in. My favorite part of the conversation with KEO was (I hope the district manager and GM are reading this) him saying that he’s tired of getting calls from dissatisfied customers reporting incorrect orders all day. I’m seriously at a loss here. To top this off the 2 sandwiches, chips, and drinks, plus a tip for the driver was over $80. That’s my fault again for ordering through Uber eats, however I would think that Capriotti’s management would want to correct the issue with someone WILLING to spend close to $100 on food. Big mistakes made by me and the store here.
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