We had a water leak in the front of our house by the water meter we were so nervous that it was a broken pipe and it was about to cost us so much money Denny was amazing he explained everything every step of the way highly recommended them! Everything costed us 180 dollars which was way better then the other quotes I got ! Also this was the only company who answered the phone in pahrump !
Hard worker an knowledgeable. The only thing was that he didn't have the parts that he needed to do the job and I had to pay for one extra hour for him to get it.
***final edit: After promising me a refund on the follow up service call, to fix a mistake the tech made - well that never happened. Asked me to call her back because she was busy 3-4 times and nothing. So basically I had the pleasure of spending roughly $700 to have them install about 20ft of PEX and 1 shower fitting, which had to be fixed by them and then by someone else as the tech can't bother to follow a request. $100 of that was supposed to be refunded, wasn't. Due to the water damage being repaired, there was no crawling under the house, there was no material removal required by them, and he was here about 3.2 hours total. For someone with a $95/hr rate, which is insane for a plummer, and some basic math skills....that seems quite off. I understand there are materials in there, but 20ft of PEX & a handful of connectors isn't $400. Thanks Desmoni Plumbing, lesson learned. Using a random meth head off the street to fix this would have been less headache. ***edit: Upon further review, the tub fixture installed is comically unlevel and STILL in the wrong place. It is at the correct height now, but 2in off to the side. Thanks, don't bother I'll fix it myself.*** Getting them out here was more difficult than necessary, communication is not a strong point from my multiple dealings with them. A subsequent service call, because the tech decided to claim I didn't know how tall the new tub was and being charged - despite me requesting at the time of install to move it higher. So I got charged for a service call, because the tech decided to put the pipe back where it was removed from - not several inches higher like I requested. The work is fine, albeit I was charged nearly 1.5 hours for time the tech was NOT here. So I've now paid a total of 4.5 hours of labor for approximately 3 hours of on-site time. The owner, despite our conversation yesterday refuses to believe that her tech could be wrong. That is certainly your prerogative, but it is certainly mine to choose to not use you again. Glad the work is done and done correctly, after a second trip, but I am far from happy about it. I come from a world of strict professionalism and if we made a mistake or it was perceived that we had, we fixed it and didn't charge the customer even if it was on the customer. Sometimes, you just bite the bullet and move along. Thanks for overcharging me, twice, I'll keep that in mind when someone asks me for a recommendation. Don't worry, I have both invoices still and the times the tech was on-site, I can assure you it was nowhere near 3.5 hours the first time and it was less than 30 the second time - even after spending 10min on the phone and making the invoice I should not have received. 5 stars on the work done, -3 for the absolutely absurd lack of professionalism when charging - like billing me an hour for picking up materials.....I've worked with thousands of contractors in my professional life and not once been charged for picking up materials.
Very pleased with plummer and service!
I can't thank you enough for your help today. Your technician Edgar was just amazing. Very professional did a phenomenal job, showed up on time, and was super friendly. The cost was more than reasonable. I am so glad I called, you made our day! Finally have a toilet again. We will be using you for all our plumbing needs from here on out.
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